The service we use for print and time management on our Public
Access Computer workstations is being discontinued as of the end of this
month. We will switch to an honor system for paying for print-outs and
monitoring fair time allowances until we move to the New Ridgefield
Library this coming spring. If you believe you may have a credit
towards printing on your card, please check at the Reference Desk now
about getting a refund; after 12/31 we will no longer have access to
this information and will not be able to issue refunds.
Once we move to the new building, we will offer a much more flexible and user-friendly system, which will also accommodate printing from laptops and other portable devices using our wireless access!
4 comments:
Hi, I think you should have given people more notice on this. We received an email on December 29th and you are saying we need to collect the money by December 31st. Many people are away on vacation and can't / won't come back to collect $20 or whatever.
We realize this in an inconvenience, and we apologize, but we were left in the lurch with very little notice by the vendor that provided this service and is going out of this business. We just learned that we will no longer be able to scan cards to see what cash balance there might be.
We have been telling people who come in to use the computers, and it has also been posted on our website, in the Ridgefield Press and to Facebook, Twitter and other outlets.
I see you did post a message on Facebook about the refunds on December 11th. (I don't have a Facebook account.) But if you knew that far in advance, why were the email notifications only sent out on December 29th, for a December 31st deadline?
I will admit we were thinking of the email newsletter simply as a reminder of what we hoped people would hear about other ways. This publication only comes out once a week and sometimes we can't fit in everything in one issue.
If you are afraid you have money on your card you will lose, please ask for the Assistant Director when you are next in, and we will make some kind of arrangement.
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